Contact and support
Stuck on something in the app, or got a question about your data? Email us and we'll get back to you.
Email us
If it's about your account, write from the email address you sign in with, so we know it's you.
Getting started
Do I need an account?
No. You can start recording receipts straight away and they stay on your phone. Sign in when you want them backed up and on your other devices, and anything you've already recorded joins your account.
How do I sign in?
Go to Account, then either tap Continue with Apple, or type your email address, tap Email me a code and enter the six digit code we send you. There's no password to remember.
Does it work without signal?
Yes. Every receipt is saved on your phone the moment you take it, and it backs up by itself once you're online and signed in. Until our server has confirmed it holds the original photo, the receipt says "Saved on your device. Upload pending." After that it says "Backed up".
Receipts
What does Needs review mean?
The app wasn't sure about one of the details it read, a faded VAT number for example. The receipt is saved either way. Open it, check the details and correct anything that's wrong. In Receipts, the Needs review filter lists just these.
Where is my receipt read?
On your phone. SlipSprout uses Apple's Vision framework on iPhone and Google's ML Kit on Android. Both run on the device, so the photo isn't sent anywhere to be read.
How do I find receipts or send them to my accountant?
Go to Receipts, pick Today, Week, Month, Year or Custom, and search by shop, note or any text on the receipt. Export PDF, at the top right, makes a summary of the receipts on screen with their totals, ready to email or save from the share sheet.
How do I delete a receipt?
Open it and tap Delete receipt. If it hasn't been backed up yet, it's gone for good. If it has, it disappears from all your devices and we keep the stored copy for the workspace's record keeping period, which is six years by default.
In a company workspace, only owners, admins and finance managers can delete a receipt that's been backed up.
What happens when I sign out?
You'll find Sign out in Settings (the gear at the top right of Account). Your receipts are removed from the phone and come back when you sign in again. Any that haven't backed up yet would be lost, so the app tells you how many before you confirm.
Your account
Can I use it for my company?
Yes. In Account, tap Create a company workspace and give it your business name. Inviting colleagues is planned for a later version.
How do I delete my account?
Go to Account, tap the gear at the top right to open Settings, then tap Delete account and confirm. Your account, your personal receipts and their photos are deleted straight away, and it can't be undone. Receipts you added to a company workspace stay with that company.
If you can't get into the app, email support@slipsprout.com from the address on the account and we'll delete it for you.
How is my data handled?
It's all in our privacy policy: what the app keeps, who can see it, which companies work for us and how long things are kept.